WHY SERWIZER
We take responsibility. We adapt to your needs.
For the continuity of critical software we offer you two things, and we offer them together. The first is responsibility: we are accountable for a product that runs and evolves in the area we own. The second is adaptation: starting point, scope, working model, service levels and commercial model take shape together with you. We keep the responsibility fixed and build its form around you.
WHAT YOU GAIN
What does ownership transfer give you?
FIVE PRINCIPLES
How we carry responsibility.
- 01
One point of contact, whole responsibility
Everything that happens in the area we own has a single responsible party. Defects, outages, new requests, regulatory changes, your customers' demands: all come to the same door and are answered from the same door. We draw the scope together; when boundaries change or grey areas appear, we produce the solution and update the scope together.
- 02
We work technology-agnostic
Whatever language, platform or architecture the product is written in, we take it over and operate it as it is. Our responsibility is not to a technology but to the product continuing to work for you. When you want modernization, we run it on the roadmap, by your decision and without stopping the product.
- 03
Industry-grade compliance
The security, confidentiality, access-control and audit-trail requirements of the defense, telecommunications and banking industries are part of how we work. We define service levels together with you, according to the product's criticality and your industry's standard.
- 04
Knowledge accumulates in your organization
We keep everything we take over written, current and transferable. Every incident, every change, every decision is recorded in the knowledge base. You can take the product back or hand it to another team, complete, at any time. We take over responsibility to secure continuity; the knowledge is always in your hands.
- 05
A flexible, adaptable model
The scope of responsibility and the form of continuity differ in every enterprise; the working arrangement is built accordingly. Starting with maintenance and expanding to the entire product, adding adjacent projects within the same arrangement, updating the working model and service levels as needs change — all of this is ordinary. We work with your tools, processes and reporting rhythm.
HOW WE THINK
Five short sentences.
- 01
We are open in diagnosis.
We share the condition of the product we are taking over as it is; this way we take on responsibility under real conditions and set the right priorities together.
- 02
Stability first, then speed.
In an area we take over, our first job is to make it predictable. Fast development comes on top of stable ground.
- 03
Every product deserves the same care.
Every product whose responsibility we carry is operated and developed with the same discipline, whatever its age or technology.
- 04
Reporting builds trust.
We write down regularly what we did, what we plan and where attention is needed. Where responsibility is handed over, transparency is the foundation of the relationship.
- 05
We adapt to you.
Your organization's working culture, tools, security policies and decision rhythm are given conditions for us; we build the model around them.
LET'S START